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2 Video Series with 27 Videos

Series 1: Creating the Ideal Veterinary Appointment (17 Videos)

In this training series, Dr. Ward shares with you his techniques and philosophy for the ideal veterinary medical appointment. Of course, we don’t live in an ideal world so we must be as trained and prepared as possible to ensure that we provide the highest standard of care despite the day’s many unforeseen challenges. You and your team will learn that through problem-solving and training how to make each day more rewarding and beneficial for both your patients and yourselves. So put on your thinking caps, sit back and let’s get to work!

Topics Included:
  • Creating the Daily Appointment Schedule
  • Appointment Preparation – Receptionists
  • Dealing with the Daily Unexpected
  • Appointment Preparation – Technicians
  • Appointment Preparation – Veterinarians
  • Appointment Scheduling
  • The Welcome
  • The Physical Examination
    • Obtaining the medical history
    • Diagnostic tests obtaining diagnostic samples and patient data
    • Performing the Physical examination
    • Patient Discharge
  • Appointment Discharge
  • Technician-Receptionist Pass-off and Receptionist Discharge
  • Client Billing
  • Appointments in Motion
  • Sick Pet and Other Appointments

Series 2: Creating the Veterinary Experience (10 Videos)

We create experiences everyday. Learn how you and your staff can consistently create exceptional experiences for your clients. This book and videotape series is designed to teach your staff step-by-step the “what, when, where and why’s” of client communication in everyday veterinary practice.

Your staff will learn how to create:
  • The Telephone Experience
  • The Welcome Experience
  • The Scheduling Experience
  • The Technician Experience
  • The New Pet / New Client Experience
  • The Senior Pet Experience
  • The Surgery Experience
  • The Dental Experience
  • The Emergency Experience
  • The Discharge Experience
  • The Euthanasia Experience
  • The Staff Training Experience
  • Communication Scripts for Everyday Encounters
  • Client Education Handouts
  • And More!

Creating the Veterinary Experience is the essential training manual for your entire hospital team. The “must-have” resource for any veterinary hospital that wants to soar above the rest. This is one experience your staff will never forget!

Complete Staff Training and Client Education Handouts

(Over 500 Documents)

Available for the first time are Seaside Animal Care’s award-winning phase training program and client education handouts. You will receive a comprehensive staff training program that you can customize to your clinic’s needs. From documenting a new staff member’s progress to staff training lectures and tests, this set of materials will get you started training your staff in the most efficient and effective manner.

This training program is the result of over eight year’s of weekly staff training. Dr. Ward’s nationally recognized and award-winning clinic has been featured in over forty articles as well as being profiled on numerous newscasts and talk shows and Animal Planet. Dr. Ward is sharing these materials to help you accelerate change in your practice and elevate your standards of care. Don’t waste time reinventing the wheel. Use these materials to build the kind of clinic culture you’ve always dreamed possible.

Additionally, you will receive over fifty of Dr. Ward’s most commonly requested client education handouts. Simply put your practice logo on the Microsoft Word documents and you’ve instantly got time-tested handouts that would take you years to create on your own.

Example of SOME of the Client Education Handouts
  • Allergy Questionnaire
  • Annual Examination Form
  • Thyroid Disease
  • Bather’s Report
  • Tooth Fairy Note
  • Boarding Check-In and Agreement Form
  • Understanding Your Bloodwork
  • Boarding Questionnaire
  • Urinary Tract Infection
  • Camp Letters
  • Urinary Tract Infection Questionnaire
  • Cataracts
  • Videoendoscopy
  • Client Registration
  • Vomiting and Diarrhea Questionnaire
  • Common Diseases and Symptoms
  • Etc…
Example of SOME of the Staff Training Materials
  • Heartworm Disease Lecture
  • Heartworm Disease Test
  • Welcome Experience Test
  • Intestinal Parasite Lecture
  • Telephone Experience Test
  • Intestinal Parasite Test
  • Scheduling Experience Test
  • IV Fluid Lecture
  • New Client/Pet Experience Test
  • IV Fluid Test
  • Dental Experience Test
  • Kidney Disease Lecture
  • Technician Experience Test
  • Kidney Disease– Chronic Lecture
  • Senior Pet Experience Test
  • Kidney Disease – Chronic Test
  • Emergency Experience Test
  • Kidney Liver Disease Test
  • Etc…
Examples of SOME of the Phase Training Documents
  • Radiograph Pictures
  • IV Catheter Placement
  • Referral Gift Note
  • Nail Trim
  • Respiratory Heart Rate Chart
  • Pack Preparation
  • Seizures
  • Surgery Pack Preparation
  • Senior Care
  • Urinalysis
  • Skin Disease
  • Vaccine Administration
  • Superstar Internet Note
  • Surgery Consent Form
  • Facts of Life
  • Etc…
A Few of the Financial Forms
  • Expense as a percentage of gross tracking form
  • Income as a percentage of gross tracking form
  • Practice Overview
  • Monthly Budget