Creating the Ideal Veterinary Appointment (Video)
Creating the Veterinary Appointment is Dr. Ward’s newest staff training video. This video will guide your doctors and staff through techniques and tactics to maximize your appointment workflow. From tips on scheduling to performing a physical examination, this training session will elevate even the best practices to higher levels of patient care and client service.
Chapter 7: The Welcome
Becoming a Basic Member will give you access to Video Content and the Forums
Creating the Veterinary Experience (Video)
Creating the Veterinary Experience has been used by over 600 clinics in the US and Canada since its release in 2000. This is an excellent resource for any veterinary care team that wants to ramp up their client service and patient care.
Chapter 4: The Appointment Experience
Free Staff Training and Client Education Handouts
Staff training is perhaps the single most challenging aspect of running a busy veterinary hospital. Dr. Ward has compiled his complete staff phase training program to help you take your team to the next level. If you’re looking to start a phase training program or want to enhance your existing materials, this is an invaluable resource.
Becoming a Plus Member will give you access to Staff Training and Client Education Handouts, as well as Video Content, and the Forums
Free Powerpoint Slides from Presentations
On top of being a world class vet, Dr. Ernie also does a lot of speaking at conferences, colleges, and more. Below are a few of the presentations given at First Line Live 2009.
Becoming a Pro Member will give you access to a monthly live webinar with Dr. Ernie, as well as Staff Training and Client Education Handouts, Video Content, and the Forums